How can I contact you about my renewal if your phone lines are down?
If your renewal invite says you will automatically renew, you do not need to do anything if you want to renew with us, just check your details are all correct. If you don’t want to renew, go to your online portal or web chat to stop your renewal happening automatically.
If you’re not due to automatically renew, it will state this in your invite. You can renew your policy through your online portal or via web chat. If you don’t want to renew, you don’t need to do anything. If there are any issues renewing your policy, we will be in contact with you via email.