Claims

  • Am I covered for windscreen damage?

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  • Are child car seats covered if I make a claim?

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  • Can I claim for a broken window under my windscreen cover?

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  • Do I have to pay for a windscreen claim?

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  • Does my policy cover mechanical failure?

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  • How do I claim on Excess Protect?

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  • How do I contact your Claims team?

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  • How do I make a claim?

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  • How do I make a windscreen claim?

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  • How do I use my extra cover for my claim?

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  • How long do I have to report a claim?

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  • How much is the excess on my policy?

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  • How much will I get for my car if it's written off?

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  • I have a third party, fire and theft policy and I've had an accident. What do I do?

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  • I have received a call from another company offering help with my claim, what should I do?

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  • I've been in an accident and I don't know what to do?

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  • I’ve had an accident with a 1st CENTRAL customer, how do I make a claim?

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  • I’ve incurred additional losses not covered by my insurance?

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  • If I don't make a claim, do I have to pay the excess?

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  • My car is a total loss but I have left some possessions in the car, how do I get them back?

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  • My car isn’t repairable, but I have finance on it. What should I do?

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  • My car isn’t repairable. Why am I being charged my remaining premium?

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  • My car’s a total loss, but I have a personalised registration that I want to keep?

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  • My car’s a total loss/write off, what happens next?

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  • The accident wasn’t my fault. Why do I have to pay my excess?

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  • What happens if I disagree with the valuation of my car?

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  • What happens if my car isn't repairable?

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  • What happens if the accident was my fault?

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  • What happens if the accident wasn’t my fault

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  • What happens if there is a disagreement over the circumstances of the accident?

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  • What is a non-approved repairer excess?

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  • What is an excess?

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  • What is an uninsured loss?

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  • What is Excess Protect?

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  • What is the difference between voluntary and compulsory excess?

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  • What measures do 1st CENTRAL take to prevent fraudulent claims?

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  • What should I do if I’m contacted by the other party's insurer or solicitor?

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  • What should I do if my car’s stolen?

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  • What sort of courtesy car will I get?

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  • Who are your approved repairers?

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  • Who will reimburse my policy excess?

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  • Why is my car a total loss/write off?

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  • Will I have to pay my excess?

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  • Will you cover a courtesy car, or a car I've been loaned by a garage?

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  • Will you supply a courtesy car while my car’s being repaired?

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