Claims

  • Can I claim for any costs that are not covered by my policy?

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  • Can I find out how long my car repairs will take?

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  • Do I have to pay for a windscreen claim?

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  • How can I find out about the progress of my claim?

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  • How do I claim on Excess Protect?

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  • How do I make a claim?

    How do I make a claim?

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  • How do I make a windscreen claim?

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  • How do I use my extra cover for my claim?

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  • How much is the excess on my policy?

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  • How much will I get for my car if it is written off?

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  • How much will it cost me to call you?

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  • I have a cherished plate, what do I do if my car is written off?

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  • I have a Third Party Fire and Theft policy and I've had an accident. What do I do?

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  • I have received a call from another company offering help with my claim, what should I do?

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  • I need more information about my repair than what is in my online repair tracker, what should I do?

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  • I've been in an accident and I don't know what to do?

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  • My car is a total loss but I have left some possessions in the car, how do I get them back?

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  • My car is a total loss, but I have a personalised registration that I want to keep?

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  • My car is not repairable but I have finance on it, what shall I do?

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  • My car is not repairable. Why am I being charged my remaining premium?

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  • What happens if I disagree with the valuation of my car?

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  • What happens if my car is not repairable?

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  • What happens if there is a disagreement over the circumstances of the accident?

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  • What is a non-approved repairer excess?

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  • What is an excess?

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  • What is an uninsured loss?

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  • What is Excess Protect?

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  • What is the difference between voluntary and compulsory excess?

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  • What should I do if I am contacted by the other party's insurer/solicitor?

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  • What sort of courtesy car will I get?

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  • Who are your approved repairers?

    Who are your approved repairers?

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  • Why is my car a total loss/write off?

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  • Will I have to pay my excess?

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  • Will you cover a courtesy car, or a car I've been loaned by a garage?

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  • Will you supply a courtesy car while my car is being repaired?

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