Claims

  • Can I claim for any costs that are not covered by my policy?

    Read more
  • Can I find out how long my car repairs will take?

    Read more
  • Do I have to pay for a windscreen claim?

    Read more
  • How can I find out about the progress of my claim?

    Read more
  • How do I claim on Excess Protect?

    Read more
  • How do I make a claim?

    How do I make a claim?

    Read more
  • How do I make a windscreen claim?

    Read more
  • How do I use my extra cover for my claim?

    Read more
  • How much is the excess on my policy?

    Read more
  • How much will I get for my car if it is written off?

    Read more
  • How much will it cost me to call you?

    Read more
  • I have a cherished plate, what do I do if my car is written off?

    Read more
  • I have a Third Party Fire and Theft policy and I've had an accident. What do I do?

    Read more
  • I have received a call from another company offering help with my claim, what should I do?

    Read more
  • I need more information about my repair than what is in my online repair tracker, what should I do?

    Read more
  • I've been in an accident and I don't know what to do?

    Read more
  • My car is a total loss but I have left some possessions in the car, how do I get them back?

    Read more
  • My car is a total loss, but I have a personalised registration that I want to keep?

    Read more
  • My car is not repairable but I have finance on it, what shall I do?

    Read more
  • My car is not repairable. Why am I being charged my remaining premium?

    Read more
  • What happens if I disagree with the valuation of my car?

    Read more
  • What happens if my car is not repairable?

    Read more
  • What happens if there is a disagreement over the circumstances of the accident?

    Read more
  • What is a non-approved repairer excess?

    Read more
  • What is an excess?

    Read more
  • What is an uninsured loss?

    Read more
  • What is Excess Protect?

    Read more
  • What is the difference between voluntary and compulsory excess?

    Read more
  • What should I do if I am contacted by the other party's insurer/solicitor?

    Read more
  • What sort of courtesy car will I get?

    Read more
  • Who are your approved repairers?

    Who are your approved repairers?

    Read more
  • Why is my car a total loss/write off?

    Read more
  • Will I have to pay my excess?

    Read more
  • Will you cover a courtesy car, or a car I've been loaned by a garage?

    Read more
  • Will you supply a courtesy car while my car is being repaired?

    Read more

Did you find this page helpful?

Great to hear!
What did you like?

Sorry to hear that!
Tell us what we can improve

Thank you for your feedback!

Please note we are not able to respond to any feedback directly.