How do I make a claim?

If you need to make a new claim or notify us of an incident, you can register the details online via Your Account, or if you'd rather speak to us, just give us a call on 0333 043 2011. The team are here to help 24/7, 365 days a year.

Try to call us from the scene of the incident if it you are safe to do so. If not, try to call us within 24 hours to avoid delays. This will create a more straightforward claim for you.

If you have been involved in an incident but you're not sure you want to claim, you will still need to let us know. We will be able to talk you through your options and keep you up to date with any claim we may receive if there was someone else involved.

If you need to make a claim for damaged glass, you can call us on 0333 043 2012.

If you need to make a claim for a lost or damaged key, it's 0333 241 3390.

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