How do I use my extra cover for my claim?

If you’re involved in an accident and need to claim, the extra cover you purchased when you bought your car insurance will provide extra protection for you. Take a look at our full range of extra cover below to see how you can get additional support.

Excess Protect Cover

This protection will mean you have support to claim back the excess that you paid after an accident. You can contact our team online here. Or, if you’d prefer to speak to us, just give us a call on 0330 123 0309. We’re open Monday to Friday, 9am - 5pm. 

Personal Accident Cover

If you’ve suffered an injury, we want to make sure you’re looked after. 

Our Personal Accident Cover provides a pay out of up to £25,000 per person to give you peace of mind and protect your loved ones in the event of death or certain serious injuries. 

Our cover is provided by Insurance Factory and if you’d like to discuss your injury, you can call them on 0370 241 4539 Monday to Friday, 8am - 6pm. 

Legal Expenses Cover

If another party has accepted full responsibility for the accident, our Legal Expenses Cover can help you claim for any costs that aren’t covered by your policy. This can include your excess, injuries, time off work, phone bills etc. If you’d like to talk to us about a claim, give us a call on 0333 043 2011. We’re here to help 24/7, 365 days a year. 

With this cover, you’ll also have access to a personal legal advice line for anything else you might need help with, whether it’s related to your incident or not. To contact the helpline, call 0333 241 3381 quoting the reference ‘motor legal expenses’. 

Hire Car Cover

If your car isn’t being repaired or has been stolen, our optional Hire Car Cover will help you get back on the road as soon as possible. If you’d like to arrange a hire car, give us a call as soon as you can on 0333 043 2011. We’re here to help 24/7, 365 days a year. 



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