Will I have to pay my excess?
When setting up your policy you will have been advised of any compulsory excess, in addition to any voluntary excess you selected. This is the amount you have agreed to pay if you were to make a claim. After making a claim you will need to pay this to us and we will cover any remaining costs.
You can find your total excess amount on your policy schedule under ‘Your Excesses’. This will include your voluntary amount and any other compulsory excesses shown. You can view your schedule now in your secure customer portal.
In some cases, you may be able to claim this back - your claims handler will let you know.