Do you offer live chat?

Yes, you can live chat with our Customer Service Team:

Mon - Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: 10am to 2pm

Bank Holidays: 10am to 4pm

Our Claims team are also ready to chat:

Monday - Friday: 8am to 6pm

We offer live chat across our sales pages, within the Customer Portal and on this FAQ page. Look out for the red tab at the bottom right of the page.

If you can’t see the red tab during these times it's just because our experts are busy chatting with other customers. Don’t worry though, the tab will appear as soon as someone becomes available.

Popular questions we get asked via chat:

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