How many complaints has 1st CENTRAL received?

 

The table below shows how many complaints we have received, how many have been closed and how many were closed within an 8 week period between 1st July 2020 — 31st December 2020.

 

 

General Insurance

Credit Related

Number of complaints opened per 1000 policies in force/ open accounts

4.64

0.23

Number of complaints opened

3,692

115

Number of complaints closed

3,802

127

Percentage closed within 3 days

50.55%

N/A

Percentage closed after 3 days but within 8 weeks

47.34%

N/A

Percentage upheld

64.78%

65.35%

Main cause of complaints opened

General admin / customer service

N/A

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