What are your opening hours and contact numbers?

Please see our opening hours and contact details below:

Our Opening Hours:


If you want to enquire about getting a new quote or have a question about an existing one, you can call us on 0333 043 2044 and one of our team will be happy to help.

Mon - Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: 10am to 2pm

Bank Holidays: 10am to 4pm

Customer services

You can access a wealth of information relating to your policy within Your Account.

You can view your documents and correspondence online and change your car, address, level of cover and add optional extras such as Breakdown Cover at a time that suits you.

If you’ve forgotten your login details you can quickly reset them here.

Alternatively, if you’d like to speak to one of our team, call us on 0333 043 2066.

Mon - Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: 10am to 2pm

Bank Holidays: 10am to 4pm


If you need to talk to us about renewing your policy, then call us on 0333 043 2055.

If you do renew with us, you’ll benefit from our Defaqto 5 star cover and also have access to a wide range of discounts on big brands with 1ST REWARDS, exclusive to 1ST CENTRAL customers.

Don’t forget, if your policy isn’t due to automatically renew you can go online and renew it at a time that suits you.

Mon - Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: 10am to 2pm

Bank Holidays: 10am to 4pm

Instalment enquiries

You can login to your customer portal to find out more information about your payment plan, or you can call us on 0333 043 2088.

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm

New claim

If you need to report a new claim please call us on 0333 043 2011. We're available 24 hours a day, 7 days a week.

Alternatively you can email us at newclaims@1stcentral.co.uk.

If you need to make a windscreen claim, you can call us on 0333 043 2012.

Existing claims

If your car is being repaired by one of our approved repairers, we will give you regular updates on how the repairs are progressing and when they are expected to finish.

If you still feel you have any questions about your repairs, you can call us on 0333 043 2022.

If you’re expecting a settlement because your car cannot be repaired:

We’ll call you to discuss your settlement but in the meantime we’ll keep you up to date by email and text.

If we’ve already agreed an amount with you and you’re waiting for your payment to arrive, please bear with us as it can take a few days for this to get to you.

Our FAQs are here to help and may answer some questions you have, but if you’d like to call us, our team are available on 0333 043 2022 (Mon-Fri: 9-6).

Lost or stolen keys

We don’t want you to get stuck without access to your car so we provide key cover to all of our customers as standard.

If your keys have been lost or stolen, you can call us on 0333 043 2011 24 hours a day, 7 days a week.


1ST CENTRAL is committed to providing you with the best possible service, however, we realise there may be times when we do not meet your expectations. If you wish to contact us about a complaint you may have then call us on 0333 043 2077.

Monday-Friday: 9am - 5pm 
Saturday: CLOSED 
Sunday: CLOSED 
Bank holidays: CLOSED

You can also write to us at:

Customer Relations
First Central Insurance Management Ltd
Capital House
1-5 Perrymount Road
Haywards Heath
West Sussex
RH16 3SY

If we are unable to resolve your complaint straightaway, we will acknowledge it promptly and keep you updated with any progress.

If we have given you a final response and you are not happy, or more than eight weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS).

Their details are as follows:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

0800 023 4567


You must approach the Financial Ombudsman Service within six months of the final response to your complaint. Your rights as a customer to take legal action remain unaffected by the existence or use of this complaints procedure. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.


Please contact our press office at 1stcentral@eulogy.co.uk

Did you find this page helpful?

Great to hear!
What did you like?

Sorry to hear that!
Tell us what we can improve

Thank you for your feedback!

Please note we are not able to respond to any feedback directly.