What emergency and preventative measures should I take when making a home insurance claim?

Take reasonable steps to prevent further damage:

• Turn off the water at the stop tap or meter if there’s a leak • Arrange for broken windows or doors to be secured if your home has been damaged by thieves or vandals. 

Your safety comes first, so only take action if it’s safe to do so. Then contact us as soon as possible to start your claim. 

If you’ve chosen to include Home Emergency Cover, this cover may be able to assist in most situations.