What should I do and (not do) if I need to make a home insurance claim?

If you need to make a claim, please: 

  • Report theft, malicious damage, or riot to the police as soon as possible
  • Inform us about the incident promptly
  • Provide all necessary information, including crime reference numbers
  • Notify us immediately if you receive any legal notices related to the claim
  • Cooperate with our investigation and assist in any legal action if requested

Please avoid doing any of the following to help your claims go smoothly:

  • Attempting to negotiate the settlement of the claim without our permission 
  • Admitting responsibility or making agreements with those holding you responsible for damage or injury 
  • Incurring any costs without our agreement 
  • Disposing of or destroying any damaged items until we agree 
  • Abandoning your property to us 

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