What should I do and (not do) if I need to make a home insurance claim?
If you need to make a claim, please:
- Report theft, malicious damage, or riot to the police as soon as possible
- Inform us about the incident promptly
- Provide all necessary information, including crime reference numbers
- Notify us immediately if you receive any legal notices related to the claim
- Cooperate with our investigation and assist in any legal action if requested
Please avoid doing any of the following to help your claims go smoothly:
- Attempting to negotiate the settlement of the claim without our permission
- Admitting responsibility or making agreements with those holding you responsible for damage or injury
- Incurring any costs without our agreement
- Disposing of or destroying any damaged items until we agree
- Abandoning your property to us