How do I find out the excess on my home policy?
What is an excess?
It’s the amount you pay towards a claim.
Check your excess in Your Account under your policy documents.
Voluntary excess
• You choose this amount when you take out your policy.
• It’s added to your compulsory excess and taken off your claim amount.
• Sometimes you’ll need to pay it upfront for repairs.
• Pick an amount you’d be comfortable paying if you claim.
Compulsory excess
• Every policy includes one.
• Applies to buildings, contents, personal possessions and bicycles.
• If your claim covers more than one section, we’ll use the highest excess.
• For escape of water, flooding or subsidence, you’ll pay the specific excess for that claim.
• Details are in your policy wording or Schedule.
Example of all excess for building and contents:
| Compulsory | Voluntary | |
|---|---|---|
| Buildings | £100 | Please refer to your policy schedule |
| Escape of water | £450 | |
| Flood | £250 | |
| Contents | £100 | |
| Subsidence | £1000 | |
| Personal possessions | £100 | |
| Bicycles | £100 |
Total £XXX (Compulsory Excess) + £XXX (Voluntary Excess) = £XXX (Total amount of excess) |
|---|