Payments and fees

  • Can I change my payment date?

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  • Can I get a refund on my Excess Protect Cover?

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  • Can I make an outstanding payment online?

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  • Can I pay monthly for my car insurance?

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  • Can I re-instate my policy if it was cancelled due to my direct debits not being paid?

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  • Can I settle my Instalment Credit Agreement in full?

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  • Do you use Credit Reference Agencies?

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  • How do I make changes to my monthly payment details?

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  • How do I sign my credit agreement?

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  • How do we process a refund?

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  • How long is the Direct Debit collection cycle?

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  • I have a question about my instalment plan, who should I contact?

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  • I've been charged a default fee, what is it?

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  • If I cancel my monthly payments will that cancel my insurance?

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  • My policy has been cancelled. What happens next?

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  • What are your fees and charges?

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  • What if I can’t afford to pay my monthly direct debit / payment?

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  • What is a Preferred Payment Date (PPD)?

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  • What is the Direct Debit Guarantee?

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  • What payment options do you offer?

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  • What will happen if I miss my monthly car insurance payment?

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  • When will my first instalment be due?

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  • When will my payment be collected if my payment date falls on a weekend or bank holiday?

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  • Who is my Direct Debit with?

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  • Who is my monthly payment arrangement with?

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  • Why are you asking me for proof of address when processing my refund?

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  • Why has my Direct Debit provider changed?

    Why has my Direct Debit provider changed

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  • Why have I been charged extra on my direct debit?

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  • You've taken money from my card, but I don't have a policy with you, what should I do?

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  • You've taken the full amount from my card when I paid by Direct Debit last year, what should I do?

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