Payments and fees

  • Can I change my payment date?

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  • Can I get a refund on my Excess Protect Cover?

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  • Can I make a payment online?

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  • Can I pay monthly for my car insurance?

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  • Can I re-instate my policy if it was cancelled due to my direct debits not being paid?

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  • Can I settle my Instalment Credit Agreement in full?

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  • Do you use Credit Reference Agencies?

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  • How do I make changes to my Direct Debit?

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  • How do I set up payments by Direct Debit?

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  • How do I sign my credit agreement?

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  • How do we process a refund?

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  • How long is the Direct Debit collection cycle?

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  • I have a question about my instalment plan, who should I contact?

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  • I have been on hold for a long time, is there an alternative way to pay my outstanding balance to 1st CENTRAL?

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  • I have received a default notice but cannot pay by the date given, can I extend the time I have to pay?

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  • I work during the hours that 1st CENTRAL Instalment Enquiries are open and cannot call in, what can I do?

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  • I've been charged a default fee, what is it?

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  • If I cancel my monthly payments will that cancel my insurance?

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  • My policy has been cancelled. What happens next?

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  • What are your fees?

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  • What is a Preferred Payment Date (PPD)?

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  • What is the Direct Debit Guarantee?

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  • What payment options do you offer?

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  • What should I do if I miss a car insurance payment?

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  • What will happen if I miss my monthly car insurance payment?

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  • When will my first instalment be due?

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  • When will my payment be collected if my payment date falls on a weekend or bank holiday?

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  • Who is my Direct Debit with?

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  • Who is my Direct Debit with?

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  • Who is my monthly payment arrangement with?

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  • Why are you asking me for proof of address when processing my refund?

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  • Why do I have to pay a fee for changing my payment date?

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  • Why do we charge fees?

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  • Why have I been charged an extra 30 pounds on my direct debit?

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  • Why have I received a default notice when I have paid all of my instalments?

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  • Will cancelling my Direct Debit cancel my insurance?

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