What if I can’t afford to pay my monthly direct debit / payment?

If you’re struggling to pay your monthly instalment due to the impact of COVID-19, please contact us on 0333 043 2088 as soon as possible, our friendly team are on hand to help.

See our opening hours here

Depending on your circumstances, there’s a number of things we can do to help, such as;

  • Updating your policy to reflect your new circumstances (like reduced mileage, change of use or fewer named drivers)
  • Postponing the date your payment is due
  • Spreading your payment
  • Cancelling your policy (if appropriate)

If you are considering whether a payment deferral is right for you, you may benefit from using the Money Advice Service’s Money Navigator tool. If you continue to face payment difficulties you can also contact organisations for free, confidential and impartial money guidance and debt advice, the information can be found here.

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