How many complaints has 1st Central received?
The table below shows how many complaints we have received, how many have been closed and how many were closed within an 8 week period between 1st July 2024 – 31st December 2024.
General Insurance | Credit Related | |
|---|---|---|
Number of complaints opened per 1000 policies in force/ open accounts | 6.24 | 0.05 |
Number of complaints opened | 9224 | 50 |
Number of complaints closed | 9158 | 58 |
Percentage closed within 3 days | 59% | N/A |
Percentage closed after 3 days but within 8 weeks | 39% | N/A |
Percentage upheld | 51% | 50% |
Main cause of complaints opened | General admin / customer service | N/A |