How many complaints has 1st Central received?

The table below shows how many complaints we have received, how many have been closed and how many were closed within an 8 week period between 1st January – 30th June 2025.

General Insurance

Credit Related

Number of complaints opened per 1000 policies in force/ open accounts

5.73

0.64

Number of complaints opened

8149

606

Number of complaints closed

8266

650

Percentage closed within 3 days

57%

N/A

Percentage closed after 3 days but within 8 weeks

40%

N/A

Percentage upheld

54%

62%

Main cause of complaints opened

General admin / customer service

N/A

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