How many complaints has 1st CENTRAL received?

The table below shows how many complaints we have received, how many have been closed and how many were closed within an 8 week period between 1st January 2024 – 30th June 2024.

General Insurance

Credit Related

Number of complaints opened per 1000 policies in force/ open accounts

7.42

0.19

Number of complaints opened

10,584

179

Number of complaints closed

7,124

168

Percentage closed within 3 days

68%

N/A

Percentage closed after 3 days but within 8 weeks

30%

N/A

Percentage upheld

44%

99%

Main cause of complaints opened

General admin / customer service

N/A

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