How many complaints has 1st Central received?
The table below shows how many complaints we have received, how many have been closed and how many were closed within an 8 week period between 1st July 2025- 31st December 2025.
General Insurance | Credit Related | |
|---|---|---|
Number of complaints opened per 1000 policies in force/ open accounts | 6.26 | 0.51 |
Number of complaints opened | 8797 | 475 |
Number of complaints closed | 8965 | 483 |
Percentage closed within 3 days | 56% | N/A |
Percentage closed after 3 days but within 8 weeks | 42% | N/A |
Percentage upheld | 42% | 62% |
Main cause of complaints opened | General admin / customer service | N/A |