How many complaints has 1st CENTRAL received?
The table below shows how many complaints we have received, how many have been closed and how many were closed within an 8 week period between 1st January 2024 – 30th June 2024.
General Insurance | Credit Related | |
|---|---|---|
Number of complaints opened per 1000 policies in force/ open accounts | 7.42 | 0.19 |
Number of complaints opened | 10,584 | 179 |
Number of complaints closed | 7,124 | 168 |
Percentage closed within 3 days | 68% | N/A |
Percentage closed after 3 days but within 8 weeks | 30% | N/A |
Percentage upheld | 44% | 99% |
Main cause of complaints opened | General admin / customer service | N/A |