How many complaints has 1st Central received?
The table below shows how many complaints we have received, how many have been closed and how many were closed within an 8 week period between 1st January 2026 - 30th June 2026.
General Insurance | Credit Related | |
|---|---|---|
Number of complaints opened per 1000 policies in force/ open accounts | 5.26 | 0.38 |
Number of complaints opened | 9305 | 348 |
Number of complaints closed | 9685 | 349 |
Percentage closed within 3 days | 59% | N/A |
Percentage closed after 3 days but within 8 weeks | 38% | N/A |
Percentage upheld | 39% | 60% |
Main cause of complaints opened | General admin / customer service | N/A |