What are your opening hours and contact numbers?
We offer reduced fees through Your Account.
If you have a 1st Central Online policy, everything is managed in Your Account. If you have one of our other policies, you can view your documents or make changes in Your Account.
Please see our opening hours and contact details below:
1st Central Sales, Renewals, Making changes and Payments
1st Central Contact Number
You can contact 1st Central on 0333 043 2085 or web chat and one of our team will be happy to help.
Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank Holidays: 10am to 4pm
Connect (Telematics Sensor & App)
Connect is our user-friendly telematics policy. Telematics is a motor insurance policy where you share your driving data with us, so we can provide you with a fair price based on your driving score.
It's quick and easy to make changes to your policy online in Your Account. You can change details such as your car, address, drivers and level of cover, in doing so you'll benefit from a reduced admin fee.
If you're looking to get a new quote, retrieve an existing quote or need support with a telematics query, you can call us on 0333 043 1220 or chat to us via web chat.
Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank Holidays: 10am to 4pm
New Claim
You can register your claim online via Your Account, or if you'd rather speak to us, just give us a call on 0333 043 2011. We're available 24/7, 365 days a year.
If you need to make a windscreen claim, you can book your windscreen in for repair online or give us a call on 0333 043 2012.
If your keys have been lost, damaged or stolen, all you need to do is contact our Key Assist helpline on 0333 241 3390, 24 hours a day, 7 days a week.
Existing Claims
If your car's being repaired by one of our approved repairers:
- We'll give you regular updates on how the repairs are progressing and when they're expected to finish.
- If you have any questions about your repairs, you can message us on web chat or you can call us on 0333 043 2022 Monday to Friday between 9am and 6pm.
If you're expecting a settlement because your car can't be repaired:
- We'll call you to discuss your settlement, in the meantime we'll keep you up to date by email and text.
- If we've already agreed an amount with you and you're waiting for your payment to arrive, please bear with us as it can take a few days for this to get to you.
- Our FAQs are here to help and may answer some questions you have, alternatively you can message us via web chat or you can call us on 0333 043 2022 Monday to Friday between 9am and 6pm.
We're also open on Bank Holidays between 10am and 4pm.
If you want to provide more information about your claim, send us any documents, images, proof of purchase of car seats or personal belongings that were damaged as a result of your incident, you can do so online via Your Account. There, you'll also be able to find out if there's any impact to your No Claims Discount and check the current status of your claim.
Home
If you'd like to contact our Home Customer Services and Sales team, you can reach them on 0333 043 2001.
Mon-Friday: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank Holidays: 10am to 4pm
If you're looking to make a new home insurance claim, you can call the Home Claims team on 0333 043 2034. We're available 24/7, 365 days a year.
To discuss an existing home insurance claim, you can call our Existing Home Claims team on 0333 043 2034 from Monday to Friday between 8am-5.30pm.
Why not try our new WhatsApp service?
Simply, click the ‘Try WhatsApp’ button to take you there!
Complaints
1st Central is committed to providing you with the best possible service, however, we realise there may be times when we do not meet your expectations. If you'd like to talk to us about a general query, you can call us on 0333 043 2085.
Alternatively, our Complaints team are available:
Mon - Fri: 9am to 5pm
Saturday: CLOSED
Sunday: CLOSED
Bank Holidays: CLOSED
They can be reached directly on 0333 043 2077.
You can also write to us at:
Customer Relations
First Central Insurance Management Ltd
Capital House
1-5 Perrymount Road
Haywards Heath
West Sussex
RH16 3SY
If we're unable to resolve your complaint straight away, we'll acknowledge it promptly and keep you updated with any progress.
If we've given you a final response and you are not happy, or more than eight weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS).
Their details are as follows:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
You must approach the Financial Ombudsman Service within six months of the final response to your complaint. Your rights as a customer to take legal action remain unaffected by the existence or use of this complaints procedure. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.
Media
For media enquiries please contact our press office at firstcentralmedia@fleishman.com.
Our press office team are on hand to answer journalist and media requests, but they can’t provide support on customer queries. For customer service, please use the contact details shared above.
Accessibility
We welcome calls through the Text Relay service. Dial 18001, followed by the number you require. You’ll then be connected to an operator offering Textphone assistance. Further information covering the use of Text Relay Services can be found at www.textrelay.org