Social Media 'House Rules'
We believe it’s important to protect those that follow us on all social media networking sites including Facebook, Twitter, Instagram and LinkedIn. This means that we sometimes have to act upon and remove inappropriate posts that may include:
- Rude and offensive language
- Hateful or discriminatory comments
- Attacks on specific group members or any comments meant to harass, threaten or provoke an individual
- Bank or card payment details
We welcome customer feedback and use our social networking groups to support customer relations, but we do NOT tolerate any offensive or foul language. We’re able to help quickest when you provide us with your policy number, which we advise is sent in a private or direct message.
See our opening hours for when our social media is monitored.
During these times we aim to respond within the hour but encourage customers to phone us for anything urgent.