What happens if my trips aren't recording on the 1st CENTRAL Connect app?

When using the 1ST CENTRAL Connect app with the sensor, some trips may be flagged as 'sensor only' when your smartphone doesn't connect to the sensor and record the trip. This can happen sometimes and may be caused by one of the following factors:

• Your phone was not present
• Your phone had a low battery (below 20%) or went into Power Save mode
• Bluetooth settings were disabled
• Location settings were disabled
• The trip was short and the Bluetooth connection was unusually slow
• Your Region and Language settings aren't set on United Kingdom (This can be found in your settings)
• If you have the WI-FI upload only setting turned on and haven't connected to WI-FI

The location data won't be collected for these trips, so they can't be displayed on a map. They won't be included in your driving score, but there is data gathered that could be included.

We’ll continue to monitor the journeys made without the 1ST CENTRAL Connect app working. You and any additional drivers must ensure you always have your phone in the vehicle when driving, and make sure that the app and sensor are connected, otherwise, your car insurance may be at risk of cancellation.