What is the Direct Debit Guarantee?
The Direct Debit Guarantee protects customers in three main ways:
- Advanced notifications of payments being taken
- Refunds in the event of an error being made by us
- Cancellations of a Direct Debit instruction at any time by contacting your bank
Please note the Guarantee only applies to payments made by Direct Debit. The details of the Guarantee can be seen below:
