Payments and fees
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You've taken the full amount for my car insurance from my card when I paid by Direct Debit last year what should I do?
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You've taken money from my card but I don't have a car policy with you what should I do?
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Why haven't I met your criteria for credit?
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Why have I been charged extra on my direct debit?
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Why has my car insurance payment been taken twice?
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Why are you asking me for proof of address when processing my car insurance refund?
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Who is my monthly car insurance payment arrangement with?
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Who is my Direct Debit with?
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When will my payment be collected if my payment date falls on a weekend or bank holiday?
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When will my first car insurance instalment be due?
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What will happen if I miss my monthly car insurance payment?
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What is the Direct Debit Guarantee?
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What is a Preferred Payment Date (PPD)?
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What if I can't afford to pay my monthly direct debit payment?
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What car insurance payment options do you offer?
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What are your Car insurance fees and charges?
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My car insurance policy has been cancelled. What happens next?
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I've been charged a default fee what is it?
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If I cancel my monthly payments will that cancel my car insurance?
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I’m paying for someone’s car policy – can I make changes to my direct debit?
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I’m paying for someone’s car policy – can I cancel the policy?
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I have a question about my car insurance instalment plan who should I contact?
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I can't pay for the changes on my car insurance monthly as I've not met your criteria for credit
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How long is the Direct Debit collection cycle?
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How do we process a refund?
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How do I sign my car insurance credit agreement?
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How do I make changes to my car insurance monthly payment details?
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Do you use Credit Reference Agencies?
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Can I settle my car insurance Instalment Credit Agreement in full?
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Can I re-instate my car insurance if it was cancelled due to my direct debits not being paid?
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Can I pay monthly for my car insurance?
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Can I make an outstanding payment for my car insurance online?
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Can I get a refund on my Excess Protect Cover?
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Can I change my car insurance payment date?
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Can another person pay for my car insurance?