How do I make changes to my car insurance?
If you make a change through Your Account, you'll benefit from paying a reduced admin fee, you can see details of the changes you can make online below.
If you've purchased one of our Online policies, here you can find out how you can make changes to your policy.
Below you'll find everything you need to know to manage your car insurance policy.
Alternatively, you can contact us by web chat, WhatsApp or call our Customer Service team. Find our contact numbers and opening hours here.
Why not try our new WhatsApp service?
Simply, click the ‘Try WhatsApp’ button to take you there!
| Change | Description | Can I make this change online | Admin fee | Change in my premium |
|---|---|---|---|---|
| Change of car | Buying or thinking of buying a new car? Want a quote to change this over? You can change this online in Your Account. | Yes | Yes | Yes |
| Change of address | Moved house? You can quote and update your address online in Your Account. | Yes | Yes | Yes |
| Change of cover | Need to add Business or Commuting Use? or change your level of cover between Comprehensive and Third Party, Fire & Theft? You can change the level of cover, use and mileage online in Your Account. At 1ST CENTRAL we offer Business Use for either yourself, your spouse or both of you. Regrettably we are unable to insure you for Business Use if you are a professional driver for example a taxi driver or if the car is used for public or private hire for example chauffeuring or driving tuition. | Yes | Yes | Yes |
| Change of registration | Just bought a personalised plate? You can update your cars registration online in Your Account. If you have purchased a new registration number for your vehicle, you must tell us so that we can update your policy and inform the MID (Motor Insurance Database). | Yes | No | No |
Add & edit additional drivers | Need to add or remove a driver to your policy? Have one of your named drivers just passed their driving test? Online in Your Account you can add a driver, as well as edit your existing driver’s details such as licence, occupation, and claims & convictions. | Yes | Yes | Yes |
| Tailor optional extras | You can add extra optional cover to policy any time during the policy year online in Your Account. We offer Legal Expenses, Personal Accident, Hire Car and RAC Breakdown. We also offer Excess Protect, this is only available as an optional extra when you first buy or renew your policy. It cannot be purchased part way through your policy term. Just select the level of Excess Protect Cover you require on the quote page when you buy your insurance online | Yes | No | Yes |
| Change of your details | Need to update your surname, marital status or title? You can change this online in Your Account. | Yes | No | No |
| Change of your details | Need to update your occupation, licence, claims or convictions? You can do this online in Your Account. | Yes | Yes | Yes |
| Temporary driver | We offer 7-28 days temporary driver cover. The maximum cover offered during your policy term is 28 days. You can do this online in Your Account. | Yes | Yes | Yes |
| Temporary car | We offer 7-28 days temporary car cover. The maximum cover offered during your policy term is 28 days. You can do this online in Your Account. | Yes | Yes | Yes |
| Contact details | You can update your contact number and email address by logging in to Your Account. | Yes | No | No |
| Marketing preferences | You can opt-in or out of receiving marketing information like our customer newsletter. | Yes | No | No |
| Change payment details | You can update, remove or change your payment details. | Yes | No | No |