Will I get a refund if I cancel my car insurance?
Within the first 14 days of your policy:
If you cancel your 1st Central policy within 14 days (known as the 'cooling-off' period) you'll receive a pro-rata refund, meaning you'll be charged for the amount of time we've covered you for, provided no claim has been made and you've not been involved in an incident which might give rise to a claim under the policy. We may also retain the non refundable arrangement fee as per policy terms. Any Optional Extras (e.g. Legal Expenses Cover or Personal Accident Cover) you've purchased will be refunded in full if you've not made a claim against them.
After 14 days:
If you cancel your 1st Central policy after 14 days, you'll receive a pro-rata refund, meaning you'll be charged for the amount of time we've covered you for, provided no claim has been made and you've not been involved in an incident which might give rise to a claim under the policy. We'll retain the non refundable arrangement fee as per policy terms and also charge a cancellation fee. Please note that after 14 days, any Optional Extras (e.g. Legal Expenses Cover or Personal Accident Cover) are non-refundable.
How do I cancel my policy?
If you'd like to cancel your policy, you can do this online. Simply follow these steps:
- Log in to Your Account
- You'll land on the Your Policy page where you can view and manage your policy
- Scroll to I'd like to cancel my insurance, and choose Cancel my insurance
- Update what you need and save your changes
Details of our fees can be found here
Struggling to make the change online? We can help!
Alternatively, you can call our Customer Service team. Find our contact numbers and opening hours here.
This is the best price we can offer based on the details you’ve given us. You won’t get a cheaper quote for this by calling us.