How do I use my extra cover for my car claim?
you bought your car insurance will provide extra protection for you. Take a look at our full range of extra cover below to see how you can get additional support.
Excess Protect Cover
This protection will mean you have support to claim back the excess that you paid after an accident. You can contact our team online here. Or, if you'd prefer to speak to us, just give our team a call on 0330 123 0309. We're open Monday to Friday, 9am - 5pm.
Personal Accident Cover with Coplus or The Insurance Factory Ltd
Our Personal Accident Cover provides a payout of up to £60,000 per person to give you peace of mind and protect your loved ones in the event of death or serious injuries.
If your policy is effective on or after 30/12/2023, the Personal Accident Cover is provided by Coplus. To discuss your injury and making a claim, you can call them on 0333 241 4633
If your policy is effective before 30/12/2023, the Personal Accident Cover is provided by The Insurance Factory Ltd. To discuss your injury and make a claim, you can call them on 0370 241 4539
For more information about your cover, you can check your policy wording which is available within Your Account.
Legal Expenses Cover
If another party has accepted full responsibility for the accident, our Legal Expenses Cover can help you claim for any costs that aren't covered by your policy. This can include your excess, injuries, time off work, phone bills etc. If you'd like to talk to us about a claim, give our Claims team a call.
Hire Car Cover
If your car isn't being repaired or has been stolen, our optional Hire Car Cover will help you get back on the road as soon as possible. If you'd like to arrange a hire car, give us a call as soon as you can on 0333 043 2011. We're here to help 24/7, 365 days a year.