Claims
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Will you text me asking me for information about a car claim?
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Will you supply a courtesy car while my car is being repaired?
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Will you cover a courtesy car or a car I've been loaned by a garage?
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Will I have to pay my car insurance excess?
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Why is the garage awaiting authorisation for my vehicle repairs?
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Why is my car a total loss/write-off?
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Who will reimburse my car insurance excess?
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Who are your approved car repairers?
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What sort of courtesy car will I get?
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What should I do if my car is stolen?
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What should I do if I'm contacted by the other party's car insurer or solicitor?
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What measures do 1st Central take to prevent fraudulent claims?
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What is Excess Protect?
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What is an uninsured loss?
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What is an excess?
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What is a non-approved car repairer excess?
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What happens if there is a disagreement over the circumstances of the car accident?
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What happens if the car accident was my fault?
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What happens if the car accident wasn't my fault?
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What happens if my car isn't repairable?
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What happens if my car insurance is renewing or expiring and my claim is not settled?
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What happens if I disagree with the valuation of my car?
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What do I tell a new insurer about the car claim?
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My car isn't repairable/has been written-off, why am I being charged my remaining premium?
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My car isn't repairable but I have finance on it. What should I do?
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My car is a total loss, how do I let the DVLA know?
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My car is a total loss but I have left some possessions in the car, how do I get them back?
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My car is a total loss but I have a personalised registration that I want to keep
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I've incurred additional losses not covered by my car insurance
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I've had a car accident with a 1st Central customer how do I make a claim?
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I've been in a car accident and I don't know what to do
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If I don't make a car claim do I have to pay the excess?
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I have received a call from another company offering help with my car claim, what should I do?
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I have a third party fire and theft car policy and I've had an accident. What do I do?
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I do not want to claim on my car insurance, when will the file be closed?
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How long will the repairs take?
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How long does it take to settle a total loss claim?
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How long do I have to report a car claim?
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How does 1st Central use information provided by non-customers during a claim?
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How do I use my extra cover for my car claim?
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How do I make a car claim?
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How do I contact you to report a car incident?
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How do I claim on Excess Protect?
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How do I claim for a damaged windscreen or glass?
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How can I provide you more information about my car claim?
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How can I get an update on my car claim?
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Does my car insurance cover mechanical failure?
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Do I need to report a car incident to the police?
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Do I have to pay for a car windscreen claim?
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Can I use my own car repairer?
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Can I claim for a broken car window under my windscreen cover?
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Are my personal belongings covered if I make a car claim?
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Am I covered for glass or windscreen damage?
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Are child car seats covered if I make a car claim?