What if I can't afford to pay my monthly direct debit payment?

If you’re struggling to pay your monthly instalment please contact our Instalment Enquiries team as soon as possible, our friendly team are on hand to help.

Find our contact numbers and opening hours here.

Depending on your circumstances, there’s a number of things we can do to help, such as;

• Updating your policy to reflect your new circumstances (like reduced mileage, change of use or fewer named drivers)
• Moving your payment date
• Spreading your payment across your remaining payments
• Cancelling your policy (if appropriate)

If you’re considering whether a payment deferral is right for you, you may benefit from using the MoneyHelper's Money Navigator Tool. If you continue to face payment difficulties you can also contact organisations for free, confidential and impartial money guidance and debt advice, the information can be found here.