What if there is a mistake on my car policy?
I've noticed a mistake on my policy
If you’ve made a mistake, you can update your policy details online.
How do I make changes to my policy?
It’s quick and easy to update your policy online. Simply follow these steps:
- Log in to Your Account
- On your dashboard, choose ‘Edit your details’
- Update what you need and save your changes
That’s it- you’re all set!
Will there be a charge?
Depending on the circumstances leading to the error, and the amount of time that has passed since you purchased your insurance, there may be an administration fee to correct it.
Could my policy change?
Amending details on your policy may increase or decrease your premium and an administration fee may be applied, details of our fees can be found here.
Any change is subject to the insurer’s standard underwriting and acceptability criteria.
I've noticed a mistake on my policy that isn't my fault
If we’ve made a mistake on your policy, please call our Customer Services team. We’ll gladly update your policy free of charge.
Struggling to make the change online? We can help!
Alternatively, you can call our Customer Service team. Find our contact numbers and opening hours here.
This is the best price we can offer based on the details you’ve given us. You won’t get a cheaper quote for this by calling us.