How do I claim on Excess Protect?
If your policy is effective on or after 01/01/2023
If you have Excess Protect Cover included in your policy and would like to claim, please contact our Excess Protect partner, Coplus, following the settlement of your claim under your motor insurance policy:
By email: claims@coplus.co.uk
By phone: 0333 2419573
By post: Or you can write to us at:
Coplus Claims
Floor 2
Norfolk Tower
48-52 Surrey Street
Norwich
NR1 3PA
In order for us to help you more efficiently, please quote ‘Motor Excess Protect’ in all communications.
More information and what's covered under your policy, can be found in your policy wording, available within Your Account or your confirmation of insurance email.
If your policy is effective before 01/01/2023
If you have Excess Protect Cover included in your policy, please contact our Excess Protect partner CPP Secure to make your claim.
Please do this at your earliest opportunity after the settlement of your claim under your motor insurance policy (ideally within 31 days) using one of the following options:
- By email: cppsecureclaims@cpp.co.uk
- By phone: 0330 123 0309 Opening hours: 9.00am to 5.00pm Monday to Friday
- By post: CPP Secure (Excess Protect), PO Box 1419, Sunderland, SR5 9RN
CPP Secure will register your claim and send you a claim form for completion and return, together with details of the documents that you are required to supply in support of your claim.
More information and what's covered under your policy, can be found in your policy wording, available within Your Account or your confirmation of insurance email.