Why is the approved repairer awaiting authorisation for my car repairs?

To make sure that we’re managing your car repairs correctly, our repairer will submit an estimate with images for our inhouse engineers to review. While this may seem a slightly longer process, we want to make sure that we’re making the best decision for you.

Our experienced engineers will assess whether it’s economical to repair your car or whether it’d be considered a total loss. Once the estimate and images have been assessed, we’ll be able to continue the process and talk to you about the next steps.